Frequently asked questions about quartz

Quartz occurs in nearly all acid igneous, metamorphic, and sedimentary rocks. It is an essential mineral in such silica-rich felsic rocks as granites, granodiorites, and rhyolites. It is the engineering behind the manufacturing process that creates a natural, seamless worktop in a variety of textures and colours.
From the template, we aim to install your worktop within 7 working days.
If you are ready to have your template appointment please send us your colour choice and design layout via our contact us link and we will be in touch as soon as possible. Alternatively please call 01623706109.
Quartz is an extremely durable material and it is highly unlikely that you will cause any damage to your quartz worktop unless you are abusing them. Regular use will not negatively affect them in any way. However, as with most countertop materials, there are precautions that you will want to take when it comes to using your quartz countertops.
Unlike granite worktops that require being sealed about once a year, quartz is an extremely low maintenance material. The surfaces of your quartz worktops will never need to be sealed and the strength of the quartz composition means that you will most likely never have to deal with repairs either.
Quartz countertops are stain-resistant thanks to the 5% of polymer that is mixed in with the natural stone during the manufacturing process. This polymer addition makes quartz one of the most durable surfaces on the market and they are resistant to scratches, as well, under normal circumstances.
In the unlikely event of finding a fault or defect with your worktop please call our customer service team on 01623706109 and we will be happy to help you.
Quartz is available in a wide range of prices, depending on the material and the fabrication/installation labour required to fit the worktops in your kitchen. Contact us with the name of your desired material and your plans and we will give you a quote.
Quartz is not affected by products like wine, oil, vinegar, or citrus juice, provided that the stains are cleaned away within 24 hours. We always recommend using a mild detergent and a soft cloth as it is all that is needed to clean the worktop effectively. Avoid exposing quartz to chemicals and solvents, especially paint removers or furniture strippers containing trichloroethane or methylene chloride. Keep away nail polish remover, bleach or cleansers that contain bleach, bluing, permanent markers or inks. Strong abrasive and high alkaline (outside of 5-9pH) cleansers are not recommended when cleaning quartz. If any of the substances listed above come into contact with quartz, rinse the exposed surface immediately and thoroughly with plenty of clean water.
Quartz is a non-porous material that never needs to be sealed to keep it as good as new.
Natural quartz generally occurs as colourless or white. Engineers mix the minerals with resins, polymers and pigments to create a wide variety of colours which can replicate the look of natural materials such as marble and granite, as well as materials such as concrete.
Quartz surfaces are heat resistant. They can tolerate moderately hot temperatures for a short period of time. They do not burn or give off smoke or toxic substances when exposed to high temperatures. Even so, we always recommend using a trivet for peace of mind.
Quartz worktops should last the entire lifetime of a kitchen if they are taken care of properly.
Quartz surfaces are man-made, they are available in a wide range of colours and all slabs of a specific colour can show the exact same pattern. This provides you with a consistency throughout your work surface that is not always possible with a natural stone. As granite and marble are natural materials, each piece is different, making it a more “unique” worksurface which may be considered a benefit to some, but a drawback to others as you will not fully know what your kitchen really looks like until the worktop is fitted.
A quartz surface is a man-made, engineered stone typically comprising of 93% quartz, along with various resins, polymers and pigments. Air is removed from the mix which is then shaped into slabs and heated at high temperatures to create a wide range of hard-wearing surface colours and finishes.
Because of the hardness of natural quartz, engineered quartz surfaces are hard-wearing, stain, scratch and heat resistant. Their non-porous properties mean that they are very hygienic as the build-up of bacteria or mould is prevented and food can be placed in direct contact with the surface which helps keep your family safe.

Frequently asked questions about granite

Granite is formed beneath the Earth’s surface over eons as a product of volcanic activity. As magma slowly cools over millions of years, it combines with minerals to become larger crystals that can be quarried and used in your home.
Granite is formed deep within the Earth’s core, while marble forms from calciferous deposits near the ocean floor. Each takes shape over eons, but their mineral compositions cause them to react differently in homes and outdoors. Granite is composed of a wider assortment of elements and is much harder than marble. Furthermore, granite may feature differing sizes and colours.
Granite will not crack or chip under normal conditions. Granite may crack as a result of improper transportation or installation, as well as from weathering, but it will remain intact as a feature in your home. In the rare instance that granite cracks, an adhesive and some ground granite can be used to repair it.
Granite can show stains or signs of moisture if a spill is not immediately cleaned. Water may also spot but typically disappears when it is completely dry. Liquids that may stain your granite include hand soaps, red wine, coffee, and oil. It is best to clean the spills as soon as they come in contact with your granite.
It is not necessary to seal all granite, but you will generally reap benefits from doing so. Sealing your granite will preserve its finish without altering its appearance. Using a sealant will also make it easier to maintain your granite and help it resist the absorption of spills or stains. Granite should be resealed at least every few years, though some areas may need more frequent sealant applications.

Warranty

The warranty will be valid via proof of purchase (invoice) from your fabricator / installer. The warranty will become effective from the later of the date of installation and payment in full of the invoice. CSS warrants that the product will remain free of any inherent defects that arise from the original manufacturing process of the quartz slabs for a period of 15 years from the date of installation. If a manufacturing defect is confirmed within the product, CSS will, at its discretion, either clean or remove any superficial defect or repair any minor defect or replace the material (limited to the material only) or provide a full refund of the amount paid by the owner in respect of the defective material. Exact colour match for any replacement product cannot be guaranteed. CSS’s liability under this warranty is limited to the material costs only and does not cover any additional costs such as fabrication, installation, transportation or any other associated costs or relating to other materials used in conjunction with the work surface (such as interior décor, wall coverings and tiling, cabinets, appliances, flooring, lighting, electrical, gas or plumbing works). The warranty cannot be transferred and is limited to the original purchaser in respect of the product as initially installed at the registered address. CSS will not be responsible for any direct or indirect or consequential losses or contractual or compensatory claims, whether for loss of profit or otherwise. This warranty sets out the full extent of STL’s liability and any implied rights and obligations are excluded to the full extent permitted by law.
Any warranty issues/claims relating to the material must be notified by the owner of the material to the person that supplied the material (Supplier, installer, fabricator etc) within 30 days of the defect occurring. We will not accept any claims without proof of purchase and payment.
The warranty does not cover the fabrication (cutting, shaping, finishing) and installation of the material and any defects that may arise within the fabrication and installation process or from inadequate support or fixing of the material. The warranty does not cover any damage to the material from any work carried out by a person other than the original installer. The warranty does not cover any damage from markings resulting from impact from sharp or heavy objects resulting in chipping, scratching or cracking. In particular the material edges and corners can be subject to chipping if they come in contact with sharp, heavy or hard objects. The warranty does not cover any defect which was visible at the time of installation. The warranty does not cover any material damage to the surfaces when staining or discolouring has occurred as a result of improper use of chemicals or inappropriate cleaning materials. If a particular cleaning agent is required to remove a stain or mark then technical advice should be requested Chemical sealants should not be used on quartz surfaces. The warranty does not cover deformation of the material where strong thermal variance has occurred (whether from excess heat or extreme cold). The warranty does not cover any material that has been installed externally or has been exposed to or in the direct line of strong or persistent UV lighting. The warranty does not cover any material installed in commercial premises or where the owner has not been in residence at all material times. The warranty does not extend to any loss or damage resulting from events

Payment

A 50% deposit with written confirmation of your order is required prior to template, the second 50% balance is due before manufacturing commences prior to your fit.